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Technical details and documentation about web hosting.

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General information about Cloudey, billing and payments, etc.

Web hosting

General information about Cloudey web hosting

Recently Updated Pages

Which payment methods do you accept?

We accept payments via credit or debit card, iDeal (NL only), and bank transfer. We never charge...

Addon domains and Cloudflare - Error "This domain points to an IP address that does not use the DNS servers associated with this server"

Problem When adding an additional domain to your hosting account (addon domain), a verification ...

How to add an additional website / domain to my hosting plan?

All hosting plans support hosting multiple websites / domains on the same plan. The Rain, Thunder...

Index

Knowledgebase and documentation for Cloudey web hosting, web development, and enterprise services...

Nameservers, DNS and CloudFlare

Nameservers respond to DNS queries for your domain, essentially telling the browser where to find...

Can I pay on a yearly/annual basis? Which payment terms do you offer?

You can pay for all services on a monthly or yearly basis. Do you offer a discount for paying lo...

Common issues related to Wordpress (incl. Elementor)

Listed below are some common issues that sometimes occur when using Wordpress with Elementor or o...

My IP was blocked from accessing my website or the hosting control panel!

There are various reason why an IP can end up temporarily or permanently blocked from accessing t...

Which PHP versions are supported? Which PHP extensions are installed?

PHP versions All shared hosting plans support the following PHP versions: PHP 7.4 Available u...

How can I change PHP settings? How can I increase the file upload limit or memory limit of PHP?

Changing PHP settings You can find various PHP settings in cPanel under MultiPHP INI Manager, lo...

How long have you been in business?

Cloudey was founded in 2014. We have built a solid foundation for our business and gained a lot o...

Do you make backups of client websites? Where do you store backups? How do I restore a backup? How long do you keep backups?

Frequency and scope We make daily individual backups of all accounts on our shared hosting plans...

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Cloudey updated page Which payment methods do you accept?
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Cloudey updated page Addon domains and Cloudflare - Error "This domain points to an IP address that does not use the DNS servers associated with this server"
2 months ago
Cloudey
Cloudey updated page How to add an additional website / domain to my hosting plan?
2 months ago
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Cloudey updated page Index
2 months ago
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Cloudey created page Addon domains and Cloudflare - Error "This domain points to an IP address that does not use the DNS servers associated with this server"
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Index

Knowledgebase and documentation for Cloudey web hosting, web development, and enterprise services

To get started, click on Shelves in the top right corner, or type your query in the search box above.

If you cannot find an answer to your question, please feel free to get in touch by opening a support ticket via the client portal, or sending us an e-mail to [email protected].

Frequently asked questions and popular topics

  • Nameservers, DNS and CloudFlare
  • Can I use an SSL certificate? Can I use HTTPS? Do you support Let's Encrypt?
  • Common issues related to Wordpress (incl. Elementor)
  • How can I change PHP settings? How can I increase the file upload limit or memory limit of PHP?
  • How to add an additional website / domain to my hosting plan?
  • Addon domains and Cloudflare ("This domain points to an IP address that does not use the DNS servers associated with this server")
  • How can I manage my website? How can I access the control panel (cPanel)?
  • My IP was blocked from accessing my website or the hosting control panel!
  • DNS lookup tool - DNSy
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