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Billing and payments
Questions regarding billing, invoices, payments, etc.
Which payment methods do you accept?
We accept payments via credit or debit card, SEPA direct debit (EU only), and iDeal (NL only). W...
Do you accept Bitcoin or other cryptocurrencies?
We do not accept Bitcoins or any other cryptocurrency as payment for our services.
What is the payment term for invoices?
Our invoices have a Net 14 payment term by default, ie. invoices have to be paid in full within 1...
Why is my invoice not marked as paid?
If you have paid your invoice or think that the invoice should be marked as paid, but you are sti...
Do you have a refund guarantee? How can I get a refund?
Sometimes, things just don't work out. Maybe you decided you don't actually need web hosting righ...
Can I pay on a yearly/annual basis? Which payment terms do you offer?
You can pay for all services on a monthly or yearly basis. Do you offer a discount for paying lo...