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Do you have a refund guarantee? How can I get a refund?

Sometimes, things just don't work out. Maybe you decided you don't actually need web hosting right now. Maybe we simply weren't a good fit. We understand.

We offer a 30-day, no questions asked, full refund guarantee for all web hosting plans. So you can try our services out for a full month without any risk at all.

If you do decide to cancel your service, we would love to hear what went wrong. But that's up to you, we won't hold your money hostage, and there are no wrong reasons for canceling.

How to get a refund

In order to get a refund, simply submit a cancellation request within a month of your order through our client portal. We will process it within 3 working days and refund the payment through the payment gateway you initially used to pay the invoice, eg. PayPal. That's it!

Limitations

Not all invoices we send can be refunded, and some have a shorter refund guarantee. Included below is a non-exhaustive list of services which are non-refundable or have a limitation on requesting a refund:

Domain names

Domain name registrations and transfers which have already been processed cannot be cancelled and/or refunded.

Virtual and dedicated servers

Virtual and dedicated servers can be refunded within 14 days of ordering, instead of 30. Further, the set-up costs of these servers cannot be refunded. This is due to the high risk of abuse associated with these services. Virtual and dedicated servers which have been suspended or terminated due to abuse are not eligible for a refund.

Hourly-billed services

Services which are billed hourly (mostly managed services) cannot be refunded after the service has been concluded and/or the work has been partially or completely finished.

As an example, you cannot request a refund for an hour of hands-on support for fixing an issue with your website, after the support has already been rendered.

One-time fees

In most cases, one-time fees, such as the cost of migrating a site or setting up a server, cannot be refunded after the service has been concluded and/or the work has been partially or completely finished.

Other cases

Services for which we have not explicitly stated a refund guarantee are subject to the EU rules on guarantees and returns. You can always get in touch with us to specify the exact terms of refunds.

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