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The Cloudey brand

Our brand We are proud of the Cloudey brand and do our best to take good care of it. We shape o...

Nameservers, DNS and CloudFlare

Nameservers respond to DNS queries for your domain, essentially telling the browser where to find...

Can I pay on a yearly/annual basis? Which payment terms do you offer?

You can pay for all services on a 1-month, 3-month, 6-month or yearly basis. Do you offer a disc...

Do you accept Bitcoin or other cryptocurrencies?

We do not accept Bitcoins or any other cryptocurrency as payment for our services.

Index

This is the knowledgebase and documentation for Cloudey web hosting, web development, and enterpr...

Which control panel do you offer? Do you offer cPanel?

All our regular web hosting plans come with cPanel, the long-term industry standard web hosting c...

How to upgrade/downgrade my hosting service?

If you're running out of resources or, conversely, need to downgrade your service, you can do so ...

How can I manage my website? How can I access the control panel (cPanel)?

You can access cPanel (the hosting control panel) by entering yourdomain.com/cpanel in your addre...

Do you have a refund guarantee? How can I get a refund?

Sometimes, things just don't work out. Maybe you decided you don't actually need web hosting righ...

Web hosting plans

Cloudey offers 3 web hosting plans: Rain, Thunder and Tornado. Rain Rain is the entry-level pla...

Which jurisdiction applies to you? Do you comply with GDPR? Do you comply with DMCA notices?

We are governed by the laws and regulations of both Estonia and the European Union, including the...

Where are you based?

Cloudey is officially registered in Estonia, which is part of the European Union. We have a pres...

How long have you been in business?

Cloudey was founded in 2014, so we recently celebrated our 5th anniversary. We have built a solid...

Which services do you provide?

We strive to offer a full range of services for small and medium enterprises as well as private c...

Which payment methods do you accept?

We accept payments via PayPal. PayPal also supports paying via credit cards, such as Visa, Master...

What is the payment term for invoices?

Our invoices have a Net 14 payment term by default, ie. invoices have to be paid in full within 1...

Why is my invoice not marked as paid?

If you have paid your invoice or think that the invoice should be marked as paid, but you are sti...

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