Recently Updated Pages

Do you make backups of client websites? Where do you store backups? How do I restore a backup? How long do you keep backups?

Frequency and scope We make daily individual backups of all accounts on our shared hosting plans...

Unable to connect e-mail account to Gmail with POP3. Connection timed out or connection refused in Gmail.

It can be covenient to connect your email account hosted with us to your Gmail account in order t...

Index

This is the knowledgebase and documentation for Cloudey web hosting, web development, and enterpr...

Nameservers, DNS and CloudFlare

Nameservers respond to DNS queries for your domain, essentially telling the browser where to find...

Where are the servers located?

All of the servers we use for web hosting services are located in Germany. The central location a...

Where are you based?

Cloudey is officially registered in Estonia, which is part of the European Union. We have a pres...

Which PHP versions are supported? Which PHP extensions are installed?

PHP versions All shared hosting plans support the following PHP versions: PHP 7.3 Available u...

How to upgrade/downgrade my hosting service?

If you're running out of resources or, conversely, need to downgrade your service, you can do so ...

Common issues related to Wordpress (incl. Elementor)

Listed below are some common issues that sometimes occur when using Wordpress with Elementor or o...

How can I change PHP settings? How can I increase the file upload limit or memory limit of PHP?

Changing PHP settings You can find various PHP settings in cPanel under MultiPHP INI Manager, lo...

Do you have a refund guarantee? How can I get a refund?

Sometimes, things just don't work out. Maybe you decided you don't actually need web hosting righ...

Can I use an SSL certificate? Can I use HTTPS? Do you support Let's Encrypt?

All our web hosting plans include free HTTPS for all domains and subdomains on the account. This ...

Which payment methods do you accept?

We accept payments via credit or debit card, bank transfer, and iDeal. We are also working toward...

Web hosting terms and conditions

The latest version of terms and conditions for Cloudey web hosting is available on our website. I...

Do you support Node.js®? Which versions of Node do you support?

We support running and managing Javascript applications using Node.js® on all web hosting plans. ...

Can I use Git? Do you support version control systems?

We provide full integration for version control via Git through cPanel. You can set up cloning fr...

Can I pay on a yearly/annual basis? Which payment terms do you offer?

You can pay for all services on a 1-month, 3-month, 6-month or yearly basis. Do you offer a disc...

Do you accept Bitcoin or other cryptocurrencies?

We do not accept Bitcoins or any other cryptocurrency as payment for our services.

Which control panel do you offer? Do you offer cPanel?

All our regular web hosting plans come with cPanel, the long-term industry standard web hosting c...

How can I manage my website? How can I access the control panel (cPanel)?

You can access cPanel (the hosting control panel) by entering yourdomain.com/cpanel in your addre...