Recently Updated Pages
Common issues related to Wordpress (incl. Elementor)
Listed below are some common issues that sometimes occur when using Wordpress with Elementor or o...
How to add an additional website / domain to my hosting plan?
All hosting plans support hosting multiple websites / domains on the same plan. The Rain, Thunder...
Which payment methods do you accept?
We accept payments via credit or debit card, iDeal (NL only), and bank transfer. We never charge...
Addon domains and Cloudflare - Error "This domain points to an IP address that does not use the DNS servers associated with this server"
Problem When adding an additional domain to your hosting account (addon domain), a verification ...
Index
Knowledgebase and documentation for Cloudey web hosting, web development, and enterprise services...
Nameservers, DNS and CloudFlare
Nameservers respond to DNS queries for your domain, essentially telling the browser where to find...
Can I pay on a yearly/annual basis? Which payment terms do you offer?
You can pay for all services on a monthly or yearly basis. Do you offer a discount for paying lo...
My IP was blocked from accessing my website or the hosting control panel!
There are various reason why an IP can end up temporarily or permanently blocked from accessing t...
Which PHP versions are supported? Which PHP extensions are installed?
PHP versions All shared hosting plans support the following PHP versions: PHP 7.4 Available u...
How can I change PHP settings? How can I increase the file upload limit or memory limit of PHP?
Changing PHP settings You can find various PHP settings in cPanel under MultiPHP INI Manager, lo...
How long have you been in business?
Cloudey was founded in 2014. We have built a solid foundation for our business and gained a lot o...
Do you make backups of client websites? Where do you store backups? How do I restore a backup? How long do you keep backups?
Frequency and scope We make daily individual backups of all accounts on our shared hosting plans...
Unable to connect e-mail account to Gmail with POP3. Connection timed out or connection refused in Gmail.
It can be covenient to connect your email account hosted with us to your Gmail account in order t...
Where are the servers located?
All of the servers we use for web hosting services are located in Germany. The central location a...
Where are you based?
Cloudey is officially registered in Estonia, which is part of the European Union. We have a pres...
How to upgrade/downgrade my hosting service?
If you're running out of resources or, conversely, need to downgrade your service, you can do so ...
Do you have a refund guarantee? How can I get a refund?
Sometimes, things just don't work out. Maybe you decided you don't actually need web hosting righ...
Can I use an SSL certificate? Can I use HTTPS? Do you support Let's Encrypt?
All our web hosting plans include free HTTPS for all domains and subdomains on the account. This ...
Web hosting terms and conditions
The latest version of terms and conditions for Cloudey web hosting is available on our website. I...
Do you support Node.js®? Which versions of Node do you support?
We support running and managing Javascript applications using Node.js® on all web hosting plans. ...